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Returns & Exchanges

We pride ourselves in carrying high quality items and we hope that you will be pleased with your order.

Nevertheless, rest assured that you can return anything except personalized boots, belts or other personalized merchandise. We want you to be 100% happy with your purchase from TimsBoots.com

If you need to return something, please send an email to returns@timsboots.com or call us at 1-800-771-4214 within 14 days of receiving your order for authorization on a return.

We will accept authorized returns within 14 days as long as the items are unused and in the original packaging.

Please do not wear boots off of the carpet until you are sure they fit. Boots that are not in new resalable condition cannot be accepted.

Any changes to special or custom orders after the order in placed into production will have a $100.00 change of order fee plus any additional fee regarding the change. Cancellation of special orders and custom orders are subject to a cancellation fee. Production times are an estimate only not a guarantee.

Custom made orders returned for refund will be subject to a restocking fee.

Shipping charges are non-refundable.