Our contact information
By standard mail: at the above address
By phone: 915 921-8396 (between 8 a.m. and 4 p.m. (Mountain time zone)
By E-mail: email@example.com
Most orders ship within 3 business days from when your order was placed for all in stock items. Product descriptions may provide a shipping estimate time to ship. Some of our suppliers will ship directly to you so you may receive your order in multiple shipments.
Shipping time on orders that have to be made is from 8 to 14 weeks.
TimsBoots.com uses UPS Ground for most shipping within the United States. We've found that UPS provides the best value and reliability for our customers. If you desire more rapid delivery, we can ship 3 day air, 2 day air or overnight in most cases and to most destinations. There is additional cost to ship overnight, 2 day air or 3 day air and we would be happy to discuss that with you.
We use the United States Postal Service to ship packages to P.O. Boxes, APO, and FPO addresses.
Sales tax will only be assessed for orders that are shipped within the state of Texas (8.25%). All other states are tax-exempt.
Placing an order
To place an order on our website, please use our secure on-line shopping basket and enter your credit card or paypal information. If you would like to place an order by phone, please call us toll free at 1-800-771-4214. International customers may reach us at 915-921-8396
If you have questions regarding any of our products and services, you can email us 24 hours a day, 7 days a week, at Info@timsboots.com
We answer our phones!
Please call us toll free at 1-800-771-4214. Customer care representatives are available from 8am to 5pm (Mountain Time) Monday through Friday. Yes, El Paso is the only major city in Texas that is on Mountain Time. It really is way west! We are closer to southern California than to Dallas Texas (Texas is That Big!)
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return anything except custom or personalized boots, belts or other personalized merchandise. We want you to be 100% happy with your purchase from TimsBoots.com
If you need to return something, please send an email to firstname.lastname@example.org or call us at 1-800-771-4214 within 14 days of receiving your order for authorization on a return. We will accept authorized returns within 14 days as long as the items are unused and in the original packaging. Please do not wear boots off of the carpet until you are sure they fit.
Boots that are not in resalable condition cannot be accepted.
Any changes to special orders after the order in placed into production will have a $100.00 change of order fee plus any additional fee regarding the change.
Returns for refund will be subject to a 15% restocking fee. Shipping charges are non-refundable.
Methods of Payment
We accept Visa, MasterCard, American Express, Discover and Paypal.
We can also accept cashier’s checks and personal checks. In the event you use a personal check or cashier’s check, please send to:
15460 Ryan Wesley
El Paso, TX 79938
All orders by check or money order will be shipped upon clearing of payment by our bank. (usually 7-10 Business days)