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About Timsboots

TimsBoots.com company information

TimsBoots.com is based in El Paso Texas and was founded by Tim Urling in 2002. Tim has more than 20 years of business experience and is dedicated to complete satisfaction for each customer.

Tim’s friendship and acquaintance with several top Cowboy Boot makers assures you the highest quality craftsmanship available.

It is our goal to develop an on-going relationship that will last for years to come! We want to be your supplier for all your Cowboy Boot and leather needs, whether it is for custom hand made Cowboy boots and western belts or for Biker leather.

We are located in the west Texas town of El Paso, Cowboy Boot Capital of the World! Such famous Cowboy boot makers as Tony Lama, Justin, Lucchese, Cowtown, T.O. Stanley, Black Jack, J.B. Hill, Stallion, Champion, Rocketbuster and many more call El Paso home. Chances are if you have a pair of cowboy boots, they were made right here in El Paso!

We have contacts with many of these cowboy boot makers and other smaller shops as well. If you don't see exactly the cowboy boots you want on our site, please contact us and we will do our best to get what ever cowboy boots you want at a fair price.

Exotic Cowboy Boots are our specialty. We have many designs and colors of Alligator Boots, Ostrich Boots, Stingray Boots, Snake Boots, Python Boots, Shark Boots, Caiman Boots, Hippo Boots, Lizard Boots, Elephant Boots, Frog Boots as well as Cowboy Boots in traditional smooth leathers. Most of our Cowboy boots are available in Men’s or Ladies Cowboy boot styles. Our featured brands of Cowboy boots are Black Jack Boots, Star Boots, Montana Boots, Ferrini Boots, Lane Boots, Sedona West Boots, Cowtown Boots and Old West Boots.

Please let us know if you have any questions or suggestions regarding any aspect of the site or for cowboy boots in general. We will do everything possible to ensure that your experience with TimsBoots.com will be pleasant and most of all . . . we wish you the best as you plan your next cowboy boot purchase!

TimsBoots.com
15460 Ryan Wesley
El Paso, TX 79938
Toll Free: 1-800-771-4214
Fax: 1-575-824-0354
Office: 915-921-8396

This is a mailing address only. We do not have a physical store.

Our contact information
By standard mail: at the above address
By phone: 915 921-8396 (between 8 a.m. and 4 p.m. (Mountain time zone)
By E-mail: sales@timsboots.com

Delivery Times

Most orders ship within 3 business days from when your order was placed for all in stock items. Product descriptions may provide a shipping estimate time to ship. Some of our suppliers will ship directly to you so you may receive your order in multiple shipments.

Shipping time on orders that have to be made is from 8 to 14 weeks.

Shipping TimsBoots.com uses UPS Ground for most shipping within the United States. We've found that UPS provides the best value and reliability for our customers. If you desire more rapid delivery, we can ship 3 day air, 2 day air or overnight in most cases and to most destinations. There is additional cost to ship overnight, 2 day air or 3 day air and we would be happy to discuss that with you.

We use the United States Postal Service to ship packages to P.O. Boxes, APO, and FPO addresses.

Sales Tax Sales tax will only be assessed for orders that are shipped within the state of Texas (8.25%). All other states are tax-exempt.

Placing an order To place an order on our website, please use our secure on-line shopping basket and enter your credit card or paypal information. If you would like to place an order by phone, please call us toll free at 1-800-771-4214. International customers may reach us at 915-921-8396

If you have questions regarding any of our products and services, you can email us 24 hours a day, 7 days a week, at Info@timsboots.com

We answer our phones! Please call us toll free at 1-800-771-4214. Customer care representatives are available from 8am to 5pm (Mountain Time) Monday through Friday. Yes, El Paso is the only major city in Texas that is on Mountain Time. It really is way west! We are closer to southern California than to Dallas Texas (Texas is That Big!)

Guarantee/Returns We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return anything except custom or personalized boots, belts or other personalized merchandise. We want you to be 100% happy with your purchase from TimsBoots.com

If you need to return something, please send an email to returns@timsboots.com or call us at 1-800-771-4214 within 14 days of receiving your order for authorization on a return. We will accept authorized returns within 14 days as long as the items are unused and in the original packaging. Please do not wear boots off of the carpet until you are sure they fit. Boots that are not in resalable condition cannot be accepted.

Any changes to special orders after the order in placed into production will have a $100.00 change of order fee plus any additional fee regarding the change.

Returns for refund will be subject to a 15% restocking fee. Shipping charges are non-refundable.

Methods of Payment We accept Visa, MasterCard, American Express, Discover and Paypal.

We can also accept cashier’s checks and personal checks. In the event you use a personal check or cashier’s check, please send to:

TimsBoots.com
15460 Ryan Wesley
El Paso, TX 79938


All orders by check or money order will be shipped upon clearing of payment by our bank. (usually 7-10 Business days)