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Customer Service

At Tim's Boots we are proud to offer the best customer service in the industry. We're not perfect but we try to treat each customer just as we would like to be treated.

Please call us Toll Free at 1-800-771-4214 between the hours of 10AM and 7 PM (Eastern time) Monday through Friday and one of our friendly customer service staff will be happy to assist you.

If you would like to contact us by e-mail just Click Here We will respond within 24 Business hours.

If you are out of the country and cannot reach is through the 800 # our regular office phone is (915)921-8396, our Fax is (915)921-5024

Our Mailing addresses are as follows:

Customer Service / Returns
15460 Ryan Wesley
El Paso, TX 79938

Corporate Office / Billing
9155 Dyer St B80-256
El Paso, TX 79924

Recent comment from a customer: "Hi Stephen: I tried to go online and leave feedback regarding my purchase and couldn't figure out how to do it. So I leaving my feedback with you. I received my boots and they are beautiful and I love them. But more importantly the service I received from you and Roni was the best part. I can buy boots any where (not that I will anymore) but you can't buy the service I received. So thank you for that. Please pass this along to anyone that will benefit from it." - Ellen B.